Legal

Insurance and liability

What covers your car from pickup at your driveway to the moment it is back in it.

Draft scaffold. This page is structured but not yet reviewed by counsel. It must not be published as a binding document until a Virginia-licensed attorney has written and approved the text.

Coverage in force

Commercial garage-keepers legal liability and hired/non-owned auto coverage naming Brake Spoon, Inc. Policy numbers and carrier details go here once bound.

Condition documentation

Timestamped photographs of the vehicle from every side at both pickup and return, retained and available in your account.

Driver standards

Licensing verification, motor vehicle record checks, and criminal background screening applied to every driver before dispatch.

While the vehicle is at a shop

Which coverage applies while the vehicle is in a third-party shop’s custody, and how the shop’s garage-keepers policy and ours interact.

Making a claim

How to report damage, the window for doing so, and what happens next.

What is excluded

Pre-existing damage recorded at pickup, mechanical failure not caused by our handling, and personal property left in the vehicle.