Privacy policy

Last updated September 2, 2026

What we collect, why we collect it, who it is shared with, and how long it is kept.

What we collect

When you book: your name, email, and phone; the pickup address; the vehicle's year, make, model, and license plate; and your description of what the car needs. When you request service outside our area: your email and the address you checked. While we have the car: timestamped photographs at pickup and return, and the GPS trace of the trip. If you email or text us, we keep the correspondence.

How we use it

To run your trip: dispatching the driver, booking and coordinating with the shop, relaying quotes and your approvals, billing, and sending you confirmations and status updates by text and email. Each piece of information is collected for that operational purpose. We do not sell your information, and we do not use it for advertising to anyone else.

Payment information

Payments are processed by Stripe. Your card number goes to Stripe, not to us; we see the payment's status, amount, and the card's last four digits. With your booking you authorize Stripe to keep the card on file so approved shop work and the change fees in our terms can be charged without another checkout. Stripe's handling of your data is described in Stripe's own privacy policy.

Services we rely on

Our website and booking system run on Google's Firebase platform (hosting and database, stored in the United States). Address verification uses Google's address services, which receive the address text you type on the booking page. Payments use Stripe. Each provider receives only what its job requires.

Analytics and cookies

We use Google Analytics to understand how the site is used: pages visited, and events like starting a booking. It sets cookies, and links between our own sites may carry a short-lived _gl parameter that keeps a visit counted as one visit. Analytics data is aggregated usage data; it is not used to make decisions about you. You can block these cookies in your browser or with Google's Analytics opt-out add-on, and the site works fine without them.

What shops receive

The shop working on your car receives the vehicle, your description of the issue, and your approvals — what the visit requires. Shops do not receive your payment details.

Retention and deletion

Booking records are kept while your booking is active and afterwards for bookkeeping, tax, and dispute purposes. Photographs and GPS traces are kept for the trip and its dispute window. To ask what we hold about you, correct it, or have it deleted, email hello@brakespoon.com from the address on the booking; we will delete what we are not legally required to keep.

Children

Brake Spoon's service is for vehicle owners and drivers and is not directed to children. We do not knowingly collect information from anyone under 16.

Changes and contact

If this policy changes, the date above changes with it, and meaningful changes will be noted on this page. Questions or requests: hello@brakespoon.com.